Privacy Policy
‘The Allergy Dietitian Clinic’
Effective Date: 10/9/2025
At The Allergy Dietitian Clinic, your privacy is very important to us. As a health service provider, we are bound by the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your personal and health information.
1. What information we collect
We may collect the following types of information from you and your child:
Personal details: name, date of birth, address, phone, email, Medicare/health fund details.
Health information: medical history, allergies, growth data, feeding history, test results, referral letters, and information from other healthcare professionals.
Payment and administrative details: billing information, appointment history, and correspondence with us.
Website usage data: if you use our website, limited information such as IP address, browser type, and cookies may be collected.
2. How we collect your information
Directly from you: via booking forms, emails, phone calls, or during consultations (in-person or telehealth).
From other health professionals: with your consent, we may receive information from your GP, paediatrician, specialist, or pathology service.
From our website: through cookies or analytics tools to help us improve your online experience.
3. Why we collect your information
We collect your information to:
Provide safe, effective, and individualised dietetic care.
Communicate with you about appointments and services.
Share information (with your consent) with other health professionals involved in your or your child’s care.
Process payments, Medicare claims, or health fund rebates.
Meet our professional, ethical, and legal obligations.
4. How we use and disclose your information
Your information will only be used for the purpose for which it was collected, unless:
You give us consent to use it for another purpose.
We are required or authorised by law to share it (e.g., in rare cases of public health or safety risks).
It is needed to prevent a serious threat to life, health, or safety.
We do not sell, trade, or use your personal information for marketing without your consent.
5. Storage and security
We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.
Electronic records are stored securely with password protection and encryption.
Paper records (if used) are kept in locked storage.
Only authorised staff have access to your information.
6. Access and correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete.
Requests can be made in writing to our contact details below.
We aim to respond within 10 business days.
In rare cases, access may be restricted (e.g., if it poses a serious threat to health or safety), but we will explain why.
7. Anonymity
Where practical, you have the option to interact with us anonymously or under a pseudonym (for example, when making a general enquiry). However, full details are usually required for us to provide health services.
8. Website and cookies
Our website may use cookies or analytics tools to track visitor behaviour and improve the user experience. You can disable cookies in your browser settings, but this may affect functionality.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our practices. The updated version will always be available on our website.
10. Questions or complaints
If you have any concerns about how we handle your information, please contact us:
‘The Allergy Dietitian Clinic’
Email: allergydietitian@gmail.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au